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Terms & Conditions


Unified Web Options and Services Pvt. Ltd. believes that multi-seller markets are the future of retail. Growing multi-seller technologies such as e-malls, specialty markets, service economies, and localized delivery will dominate traditional e-commerce.     
Multi-seller Marketplace is an e-marketplace platform where you can register distinctive sellers & let them list their products on your marketplace. So, the first & foremost thing is to analyze which platform suits your business requirement at its best.     
Undoubtedly, it’s always been easy to create a store and sell products to customers because the exchange of goods & services will be held between just the two entities, the seller & the buyers.     

Our founders Mr. Gurumukh Ahuja & Mr. Akhil Chawla reminded us that "a promise we make is a promise we keep" and it's our promise to customers & sellers that we respect the trust you place in us and the privacy of the information you share.      
UWO is a recognized and leading global firm providing IT solutions and services to customers around the world. UWO offers a full range of value-added and quality information technology products and services without compromise. In addition to this, end-to-end solutions are provided through the involvement of industry experts and cutting-edge technologies.     
UWO is the ideal solution provider for multi-seller e-commerce websites, business support, application development, and maintenance services, mobile application development, website development, social media marketing and digital, infrastructure services, and IT security solutions.     


1.1 All sales of products and services by a seller to UWO Kart and every one of its oldsters, affiliates, and subsidiaries UWO Kart subject to those standards terms and conditions of purchase. Any related order (the “Purchase Order”) and these Terms comprise the whole agreement between the parties and replace all previous or contemporaneous understandings, agreements, negotiations, representations, warranties, and communications, each written and oral. Terms and conditions of seller (whether contained during an order confirmation that UWO Kart during any approach in conflict or inconsistent with or totally different or additionally to the present Agreement (whether communicated orally or contained in a sales confirmation, delivery price ticket, invoice, or different written correspondence) shall not be binding on UWO Kart and shall not be thought of applying to any purchase of products or services by UWO Kart unless expressly united to in writing by UWO Kart. The provision of products or services to UWO Kart consistent with any order or similar order of products or services by UWO Kart shall be conclusive proof of the seller’s approval of and consent to the present Agreement.    

1.2 This Agreement shall prevail over any of the seller's general terms and conditions of sale, despite whether once the seller has submitted its sales confirmation or such terms.    

Services to be provided by the Company     

The Company shall carry out the following functions for and on behalf of the Sellers for consideration as agreed under the Seller Agreement.     

a. Facilitation of Sale of Products through the Portal:     

i. The Seller authorizes the Company to, on behalf of the Seller, provide to Customers/users of the Portal:    

(a). Information and assistance about the listed Products and sales thereof,      
(b). Information concerning the status of the order placed by Customers, and     
(c). Operating a customer helpdesk for other inquiries with Products and orders, customer complaints, and grievances.     

ii. The Seller agrees and undertakes to fully co-operate with the Company as reasonably required, in connection with any customer-service functions undertaken by the Company. Such services can be provided by the Seller either on its own or through the Suppliers, as the case may be.     

iii. The Seller authorizes the Company to place;     

(a). A description of the Seller (including but not limited to the description of Suppliers, where so directed by the Seller) and     
(b). Description of each of its Products (including but not limited to the technical description of the Products, brand name of the Product, the price of the Product, and any applicable warranty terms) on the Portal.     
(c). Seller rating based on Seller performance and customer reviews.     

iv. The Seller authorizes and acknowledges that the Company shall offer end of season sale discounts on the Portal twice a year i.e. for the period 1st July – 31st August and 1st January to 15th February, each year. Such discounts shall be borne by the Parties in the manner agreed in the Seller Agreement.     

v. The Seller authorizes the Company to offer certain discounts during the year (other than EOSS) wherein the discount % and sharing ratio shall be decided mutually between the Seller and the Company from time to time.    

b. Advertising     

i. The Company shall advertise / display, on behalf of the Seller, the Products on the Portal based on the preference opted for by the Seller in the Seller Agreement.     

ii. The costs of such advertisement shall be borne by the Seller as mutually agreed between the Company and the Seller as per terms of the Seller Agreement.     
c. Quality and Quantity Assurance:     

i. Prior to the advertising of a Product on the Website, the Company shall carry out a quality assessment of the samples provided by the Seller for the shoot based on the relevant quality parameters prescribed by the Seller (“ Quality Parameters ”).     

ii. Where sample Products do not satisfy the Quality Parameters, the Company shall inform the Seller as soon as possible and the Seller shall thereafter replace, repair or improve or upgrade all the relevant Products so as to make them comply with the Quality Parameters. The Seller shall thereafter provide fresh sample Products to the Company out of such replaced, repaired, or improved or upgraded Products and the process of assessing the quality thereof shall be carried out again.    

iii. Where the Products are sourced by the Seller from Suppliers, the Seller shall ensure that such Supplier repairs or improves or upgrades or replaces all the relevant Products so as to make them comply with the Quality Parameters. Such repaired or improved or upgraded or replaced Products shall also be subject to assessment based on the Quality Parameters.     

iv. Prior to the Product(s) being displayed/advertised on the Portal, the Seller shall, within 2 (two) business days, ensure the availability of the Products (the samples of which have satisfied the Quality Parameters as stated above) for servicing customer orders, and provide the stock summary to be uploaded on the site (“ Stock Statement ”).     

v. Further provided that in the event that due to any reason the product(s) in respect of which the Stock Statement has been furnished become unavailable in the stated quantities, the Seller shall immediately, from such Product(s) or stated quantities thereof becoming unavailable, update the inventory on-site.     

vi. In case, the Product is being shot by the Company and thereafter, the Seller is unable to make the Product available for display and delivery through the Portal for at least a period of 30 (thirty) days, the Seller shall be liable to pay INR 500 as photography cost per Product.     

d. Ordering, Packaging, and Delivery:     

i. The Portal will enable Customers to place orders for the Product(s) they wish to purchase on the Website.     

ii. Upon receiving the confirmation of the order by the Customer, the Company will update the details of the confirmation of the order on the internal portal which the Company shall maintain for the Seller.    

iii. The Seller hereby irrevocably confirms that upon receiving the confirmation of the order by the Customer in respect of any Product, the Company shall be entitled to, and be deemed to have been authorized by the Seller, to collect directly or through its nominees or third-party service providers, the relevant Product(s) from the Seller to deliver to the Customer on behalf the Seller, within 24 hours of the confirmed order being received on the Portal. The Seller will use packing material mutually agreed with the Company to package the Product and keep it ready for collection.      

iv. The Seller shall ensure to provide all relevant authorizations in favor of the Company to facilitate aforesaid collection of the relevant Products from the Seller.     

v. Before arranging the delivery of the relevant Products to the Customer on behalf of the Seller as a service provider, the Company may verify, on behalf of the Seller as a service provider, the consignment against the confirmed order placed by the relevant Customer, and such other Quality Parameters as may be reasonably required or specifically instructed.     

vi. For the avoidance of doubt, it is hereby clarified and the Parties agree that by carrying out the quality assessment exercise on behalf of the Seller of the Products envisaged as above, the Company is not assuming any liability or responsibility for such exercise or arising in connection therewith.     

vii. The Company shall take all commercially reasonable steps to keep the Customer informed of any delays which may take place in the delivery of any Product.     

e. Invoicing and Collection and Payments:     

i. The Seller will generate, print, and issue an invoice for the purchased Product to the Customers from the Seller portal provided by the Company. At times, the Invoice may contain some additional shipping, COD, or any other charges charged to the Customer based on the Company’s policy from time to time. The Seller agrees to book the same in their books against which the Company will raise the debit note to the Seller for equivalent amount resulting in no gain/ loss to the Seller.     

iii. The Company shall collect the payments from the Customers on behalf of the Seller as its service provider.     

4. Payment Terms    

The Company shall collect the Payment on behalf of the seller in respect of the Orders received through the Online Store. In consideration of the services rendered under:     
4.1 In the event any order is reversed due to “Damaged product”, “Quality Issue”, “Not delivered” or “The wrong Item delivered”, seller agrees that the Company shall levy the Service charges, plus a penalty of the service charge of the product and the said charges will be deducted from the amount due and payable to the seller.      

4.2 Further, Company shall debit the Service charges to the seller in the event the product cannot be delivered by the seller due to “out of stock” and in such an event seller shall be liable to bear all the cost and claims (including the cost of legal proceedings, cost of attorneys, claims, etc.) raised against the Company.      

4.3 Payment reimbursement of the Sale Proceeds to the seller shall be done by the Company in the following manner:      

You are eligible to get paid within 7 days after the order is delivered or as per the return policies are mentioned with the products listed by the seller.      
Sellers may request a payment withdrawal request from the dashboard, which the company provides in case of emergency funds or normal.    

4.4 The seller shall send the request for the revenue collection at their panel, which is provided by the company. (if required)    

4.5 The Company shall within 7 working days of receipt of advice process the amount due to the seller and dispatch the Cheques / Demand draft favoring / online transfers with the lowest commission charges deducted from UWO Kart as per the seller Contract, UWO Kart has the right to change the payment condition in case of contract update/Renewal.    

4.6 sellers agree to bear all the applicable taxes duties (i.e. GST, Etc.), or other similar payments arising out of the sales transaction of the product through the online store and UWO Kart shall not be responsible to collect, reporting, or remitting any taxes arising from any transaction.    

a. The Customers shall be given the choice to make payments for the purchase of the Product by way of online payments, cash on delivery, or any other legal methods of payment as may be available on the Portal from time to time.     

b. The Company shall generate and provide to the Seller fortnightly reports of the Products that are being delivered which reports shall contain details of the orders placed, the sale amounts invoiced, sales not delivered and hence RTO (return to origin), and any returns by the Customer as per the R&R Policy (as defined below) (“Reports”).     

c. It is hereby clarified that Company shall not be required to provide any other information (including any confidential information or any information about the Customers) to the Seller vide such Reports or otherwise and any such information shall be the proprietary information of the Company.     

d. The Margin retained by the Company shall be subject to applicable withholding taxes (wherever applicable). Accordingly, the Company shall reimburse the TDS amount so deductible on the Margin to the Seller (if and as agreed in the Seller Agreement). The Seller shall issue a TDS certificate to that effect to the Company within 30 days of the end of a calendar quarter failing which the Seller shall be liable to pay/reimburse to the Company such TDS amount. The aforesaid amounts shall be adjusted in the ensuring fortnightly payment by the Company to the Seller. (as per the agreement)    

5. Return & Refund     

a. The Company has a Return and Refund Policy (“R&R Policy”) which applies to the sale of Products through the Portal.     

b. The Seller has been provided a copy of the R&R Policy or has been given access to the R&R Policy and the Seller hereby confirms that the terms of the R&R Policy are acceptable to the Seller.     

c. The Company shall prominently display the R&R Policy on the Portal so that the Customers are aware of the R&R Policy.     

d. If a Customer is entitled to a return or refund for any Product by the R&R Policy, the Company shall make such return or refund solely on behalf of the Seller as per the R&R Policy and adjust the amount so paid to such Customer from any amounts payable by the Company to the Seller. The Seller hereby agrees that such adjustments can be made from the amounts payable by the Company to the Seller up to a period of 3 (three) months from the date of delivery of Products to the Customer.    

E. Seller shall describe their return and refund policies too as per the products listed by themselves      

6. License to Make Use of Intellectual Property     

a. The Seller hereby grants to the Company for the Term a royalty-free irrevocable license to use its Intellectual Property to provide the Services by the Company as contemplated hereunder.     

b. In the event, the Seller sources the Products from any Supplier, the Seller shall obtain all applicable licenses and consents for the use of such Supplier’s Intellectual Property in connection with the Product being sourced from such Supplier to provide the Services by the Company, before the display/advertising of such Products on the Portal. A ‘no objection certificate’ in this regard shall also be procured by the Seller from the Supplier in the format annexed to the Seller Agreement and the same shall be submitted with the Company before display of such Products on the Portal. In the event the Company receives a claim and/or notice from an owner/manufacturer of products regarding infringement of its intellectual property rights, the Company shall forward such claim to the Seller and the Seller shall be liable to defend such claims and keep the Company harmless and indemnified against the same. The Company may also provide all necessary information regarding the Seller to any such party from whom a genuine claim has been received by the Company and the Seller shall have no objection to the same. The Company may further take any other appropriate legal action against the Seller, as it may deem fit, in this regard.     

c. It is hereby clarified that no rights in the Intellectual Property of the Seller or the Suppliers are granted in favor of the Company except the limited license to use the Intellectual Property to provide the Services by the Company.     

d. The term “Intellectual Property” shall mean and include logos, trade names, brand names, trademarks, copyrights, and other relevant intellectual property rights relevant to the advertisement and sale of the Products.     

7. Obligations of the Seller     

The Seller shall (either itself or through its Suppliers) be responsible for all warranty and after-sales services relating to the Products as per its standard product warranty and maintenance contracts and shall keep the Company fully indemnified in this regard.     

8. Obligation of the Company    

a. The company shall take reasonable steps to specify for Customer awareness on the Portal, the warranty period, and terms of such warranty are communicated to it by the Seller to the Products displayed on the Portal.     

b. The Company shall maintain the proper and valid registration of its domain name to the Website during the Term at its own costs.     

9. Title and Risk to the Products     

a. No risk or title to the Products shall pass to the Company at any point of time for any reason whatsoever. The title and risks to the Products shall be deemed to pass directly from the Seller to the Customer upon delivery of the Products to the Customer and payment of the consideration for the Products by the Customer.     

b. Notwithstanding anything to the contrary contained herein, it is clarified and agreed that any liabilities arising in connection with any defect, fault, or shortcoming in the Product(s) shall be of the Seller or its Supplier alone and this provision shall survive the termination of the Seller Agreement together with these Terms & Conditions.     

10. Confidentiality     

The Parties shall keep all negotiations confidential and maintain the contents of these Terms & Conditions together with Seller Agreement in strict confidence and shall make no announcement or disclosure without the prior written approval of the other Party save in respect of (i) disclosures necessary to be made to each Party’s consultants, advisors, employees/directors on a need-to-know basis and provided that such third parties are bound by obligations of confidentiality; and (ii) disclosures required by law.     

11. Termination     

a. These Terms & Conditions shall become effective on the Effective Date as mentioned in the Seller Agreement and shall remain in force unless the Seller Agreement is terminated between the Parties in accordance with the terms hereof (“Term”).     

b. The Seller Agreement may be terminated by either Party in accordance with the following:     

i. Upon material breach of these Terms & Conditions or Seller Agreement by either Party which is not cured within thirty (30) days of receipt of notification from the non-breaching Party, the non-breaching Party shall be free to terminate the Seller Agreement forthwith;     

ii. Where any Party commits a material breach of the Terms & Conditions and in the reasonable opinion of the non-breaching Party, such breach is not capable of cure, the non-breaching Party shall not be obliged to provide a chance to cure the breach but shall be entitled to terminate the Seller Agreement forthwith.     

iii. Either party may terminate the Seller Agreement upon one month’s prior notice in writing if (a) the other Party is adjudged bankrupt, or makes a general assignment for the benefit of its creditors, or (b) if a receiver is appointed for all or a substantial portion of its assets and is not discharged within sixty (60) days after his appointment; or (c) such Party commences any proceeding for relief from its creditors in any court under any insolvency statutes.     

iv. The Company may (a) forthwith terminate the Seller Agreement where the Company reasonably believes that the Seller’s actions or omissions have prejudicially affected the reputation of the Company and/or the Website, or (b) terminate the Seller Agreement by giving a 1(one) month’s notice in writing to the Seller.    

c. Consequences of Expiry/Termination: Upon termination of the Seller Agreement:     

i. The Company shall be entitled to remove the Products of the Seller displayed on the Portal and/or advertised on the Portal.     

ii. All orders in relation to the Products of the Seller that have been received prior to the termination of the Seller Agreement and all obligations to return the Product and/or refund the amount paid by the Customer which may arise in the period after the date of termination hereof, shall be honored and completed, notwithstanding any termination hereof, in accordance with the terms of these Terms & Conditions and the R&R Policy; and the Seller agrees and undertakes to co-operate with the Company for the same.    

iii. The Seller shall forthwith without delay or demur make payment of all outstanding amounts that are due to the Company under the Seller Agreement, including any amount refunded by the Company to the Customer after the termination, which shall be paid by the Seller to the Company immediately upon receipt of any demand from the Company in this regard.     

iv. The Company shall within 30 (thirty) days of the date of termination, make payment of all outstanding amounts that are due to the Seller in accordance with the terms of this Agreement.     

v. The rights and obligations of the Parties which have arisen hereunder up to the time of termination shall not be affected.     

vi. Within forty-five (45) days from the termination of the Seller Agreement, the Seller shall submit to the Company a “no due certificate”, to the satisfaction of the Company.     

12. Intellectual Property Rights     

a. The Company shall own all rights in any intellectual property created by the Company under these Terms & Conditions, including material, designs, graphics created and/or developed by the Company.     

b. Subject to the provision contained herein, the Company owns and shall exclusively own all rights (including all intellectual property rights), title, and interest in respect of the Portal / Website.     

13. Representation and Warranties of the Seller     

a. The Seller has all rights (including all Intellectual Property rights), approvals, and consents from any third parties (including Suppliers) required to enter into and perform the Seller Agreement together with Terms & Conditions and to supply and sell the Products as contemplated hereunder.     

b. The Seller has procured all necessary registrations/permits as required under applicable laws for the sale of Products through the Portal (including without limitation registration under applicable laws pertaining to sales tax and GST/VAT of the relevant states). The Seller further represents that the Seller shall be solely responsible for collection and payment of applicable taxes with respect to the sale of the Products to the relevant government authorities in a timely manner and the Company shall not be responsible nor held liable for any non-compliance/contravention of applicable tax laws by the Seller. The Seller hereby agrees to keep the Company harmless and indemnified in this regard. The indemnity obligations of the Seller contained herein shall survive the termination of the Seller Agreement together with these Terms & Conditions.     

c. The Seller has a valid, clear, and marketable title to all the Products being displayed, advertised, and sold through the Portal under the terms of the Seller Agreement.    

d. All the Products are genuine, merchantable, marketable, and of the quality and nature as described by the Seller to the Company and displayed on the Portal. The Products are genuine, new, and are not counterfeit products.     

e. The Seller has valid, clear, and full rights/entitlement to use the trademarks, designs, copyrights of or related to the Products or its packaging used in connection with display and advertising of the Products by the Company.     

f. The Seller agrees to add a link to uwokart.com with the text “Find us on uwokart.com” on their website/ blog.     

g. Further, as per Information Technology (Intermediaries Guidelines) Rules, 2011, the Seller agrees and undertakes that it shall not provide photographs/images of Products for display, upload, modify, publish, transmit, update or share any information or share/list(s) any information relating to the Product that:     

i. is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;     

ii. harm minors in any way;     

iii. infringes any patent, trademark, copyright, or other proprietary rights;     

iv. violates any law for the time being in force;     

v. deceives or misleads the addressee about the origin of such messages;     

vi. communicates any information which is grossly offensive or menacing in nature;     

vii. impersonate another person;     

viii. contains software viruses or any other computer code, files, or programs designed to interrupt, destroy or limit the functionality of the Company’s Website or Portal; or     

ix. threatens the unity, integrity, defense, security, or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offense or prevents investigation of any offense or is insulting any other nation     

14. Indemnity     

Each Party (the “Indemnifying Party”) shall promptly on demand indemnify and hold harmless the other Party and the other Party’s officers, directors, employees, and agents (collectively, the “Indemnified Party”) for and against all liabilities, costs, and expenses (including reasonable attorney’s fees) incurred or suffered, or to be incurred or suffered, by the Indemnified Party that arise out of or in any way relate to, or result from any breach by the Indemnifying Party of the provisions of the Seller Agreement together with the Terms & Conditions (including, without limitation, any of the representations or warranties of the Indemnifying Party set forth herein), or negligence, fraud or wilful misconduct of Indemnifying Party, or any claim, demand, suit, action, or proceeding brought by a third party that involves, relates to or concerns a violation or other breach by the Indemnifying Party of the provisions of the Seller Agreement together with Terms & Conditions (including, without limitation, any of the representations or warranties of the Indemnifying Party set forth herein) or the negligence, fraud or wilful misconduct of the Indemnifying Party. The Indemnified Party shall give prompt notice to the Indemnifying Party of the existence and specifics of any such claims.    

15. Limitation of Liability     

In no event shall either Party be liable to the other Party for any incidental, indirect, remote special, consequential or punitive damages, loss of goodwill or business profits, regardless of the nature of the claim, even if such Party knew or should have known of the possibility of such damages or claims. Company’s total liability (including for its indemnity obligations), whether in contract, tort, or otherwise, arising out of or in connection with the Seller Agreement or Terms & Conditions shall not exceed the total Margin received by the Company in the preceding 6 months under the Seller Agreement.     

16. Penalty     

In the event of non-adherence of these Terms & Conditions by the Sellers resulting in the occurrence of either of the following instances shall attract a penalty (INR 500 or said amount as per instance.    

a. inability to meet the orders, whether due to inadequacy of stocks or otherwise, in which case the penalty shall be per order;     
b. Returns due to bad/defective product;     
c. Returns due to the wrong size of the products shipped by the Seller;     
d. Returns due to delivery of wrong products     

It is hereby acknowledged by the Seller that out of the penalty amount, INR 250 or any Boucher will be passed on by the Company to the Customer concerned (or customers in general) as an apology gesture for less than satisfactory shopping experience in case such instances occur and the remaining INR 250 shall be retained by the Company as costs of marketing/ processing the order.     

17. General Clauses     

a. The Parties hereby agree that for the purposes of providing the Services and carrying out related functions in accordance with the provisions of Terms & Conditions, the Company is hereby authorized as the Seller's agent to act in accordance with the terms herein other instructions of the Seller.    

b. These Terms & Conditions together with Seller Agreement is the complete and binding agreement of the Parties concerning the subject matter hereof.     

c. These Terms & Conditions are applicable for all Sellers and may be modified by the Company from time to time with prior intimation to the Sellers. Sellers hereby agree to be bound by such amended Terms & Conditions, as may be notified by the Company.     

d. The Seller shall not assign or sub-contract any of its rights, obligations, or responsibilities under the Seller Agreement or Terms & Conditions without the Company's prior written consent.     

e. The Parties agree that having regard to all the circumstances, the covenants contained herein are reasonable and necessary for the protection of the Parties. If any such covenant is held to be void as going beyond what is reasonable in all the circumstances but would be valid if amended as to scope or duration or both, the covenant shall apply with such minimum modifications regarding its scope and duration as may be necessary to make it valid and effective.     

f. If any provision of these Terms & Conditions is held to be invalid or unenforceable in any respect, such provision shall be modified to the extent necessary to render it, as modified, valid and enforceable under applicable laws, and such invalidity or unenforceability shall not affect the other provisions contained herein.    

g. Except as expressly provided in this Terms & Conditions, no waiver of any provision shall be effective unless outlined in a written instrument signed by the Party waiving such provision. No failure or delay by a Party in exercising any right, power, or remedy under this Terms & Conditions shall operate as a waiver thereof.     

h. Each Party shall co-operate with the other Party and execute and deliver to the other Party such instruments and documents and take such other actions as may be reasonably requested from time to time to carry out, evidence and confirm their rights hereunder and the intended purpose of these Terms & Conditions and to ensure the complete and prompt fulfillment, observance and performance of the provisions contained herein and generally that full effect is given to the provisions of the Seller Agreement together with the Terms & Conditions.     

18. Electronic Execution     

These Terms & Conditions are being executed electronically and each Party recognizes that the same is validly executed under the Information Technology Act, 2000 and shall form a binding agreement between the Parties, and no Party shall claim invalidity of these Terms and Conditions merely because these Terms and Conditions are being executed electronically. For the aforementioned purposes, the Parties hereby agree that these Terms and Conditions are being concluded and executed in India.     

19. Governing Law and Jurisdiction     

These Terms and Conditions together with the Seller Agreement shall be read and construed following the laws of India. All disputes arising out of or to these Terms and Conditions and/or the Seller Agreement shall be subject to the exclusive jurisdiction of courts at Jabalpur, Madhya Pradesh, India.