1. A User is permitted to fully or partially cancel orders prior to its dispatch from UWO Kart.
2. Upon successfully placing an order on the Platforms and after UWO Kart has successfully handed over the Product(s) to its Logistic Partner the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products.
3. Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by referencing the unique tracking identity number received by the User and requesting UWO Kart to process a cancellation by sending an email to [email protected]
4. Refund. In all events of cancellation prior to the dispatch of the purchased Products, UWO Kart shall initiate refunds within 7 (Seven) business days from the date on which it received the request from the User.
5. In case of cash on delivery, the refund will reflect in the User’s bank account and (as defined in the Fees and Payments Policy) within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which UWO Kart initiates the refund.
6. In case of payment made through prepaid mode through any channel, the refund will be made to the original mode of payment. All refunds shall be subject to applicable charges as may be deducted by the User’s bank.
7. Cancellation after dispatch. We do not accept post-dispatch cancellation of orders.